Guest: Michael Fäßler
Today's episode is about the restaurant and hospitality industry, which is in the midst of its biggest crisis since the post-war era. With lawsuits, petitions and incendiary letters, associations, unions and those affected are loudly drawing attention to the consequences of the renewed Corona lockdown for the hotel and restaurant industry.
Where once stood a modest Allgäu farmhouse, today lies an extraordinary holiday paradise: The "Sonnenalp" in Ofterschwang is the work of the Fäßler family who, over four generations and with vision, courage and diligence created a five-star resort that is one of the most popular and successful holiday resorts in Europe. We warmly welcome Michael Fäßler, managing director of this "small economic miracle" in the beautiful Allgäu region, to our Gradido podcast.
Transcript ( automatically translated )
[00:00:00] Small and medium-sized businesses are the 'hidden champions'. I would also say that the middle class is the silent engine of the economy. [00:00:09] I would just wish to receive the same attention that is given to the large corporations. [00:00:18] Welcome to the Gradido Podcast. [00:00:24] Today's episode is all about the restaurant and hospitality industry. [00:00:31] Which is in the midst of its biggest crisis since the post-war era. [00:00:37] With lawsuits, petitions and incendiary letters, associations, unions and those affected are loudly drawing attention to the consequences of the [00:00:47] renewed Corona lockdown for the hotel and restaurant industry. [00:00:53] They question the usefulness of such measures like moving the contacts from public to [00:01:02] private spaces, and they are extremely disappointed that elaborate concepts [00:01:08] and large financial investments for the maximum safety of their guests are not appreciated. [00:01:16] Industry representatives are sounding the alarm because countless businesses are facing permanent closure due to the renewed lockdown. [00:01:24] Three-quarters of the interviewed hoteliers and restaurateurs [00:01:29] see their businesses threatened by the Corona crisis. Not only the jobs [00:01:38] of those directly affected are in jeopardy, but also numerous livelihoods of employees in the associated supply chains [00:01:47] at breweries and beverage wholesalers. [00:01:51] A dire outlook also awaits apprentices as there are far fewer apprenticeships available. [00:02:01] Where once stood a modest Allgäu farmhouse now lies an [00:02:10] extraordinary holiday paradise: the Sonnenalp in Ofterschwang is the work of the Fäßler family. [00:02:18] Over four generations, with vision, courage and diligence, [00:02:22] they created a 5-star resort that is one of the most popular and successful holiday resorts in Europe. [00:02:33] We would like to welcome Michael Fässler to the Gradido Podcast. He is the Managing Director of [00:02:40] Yes, how should I say, this small economic miracle in the beautiful Allgäu. Welcome Michael Fässler. [00:02:51] A warm greeting from the snowy Allgäu, dear Mr. Märzheuser. Thank you that I can be with you today. [00:02:58] Also from my side, dear Mr. Fässler, [00:03:01] a warm welcome from the Gradido Academy! On the occasion of its 100th birthday, [00:03:12] in 2019, your house experienced a comprehensive change, [00:03:18] Both from the interior and the exterior. The rooms and restaurants, the largest hotel shopping world in Germany and [00:03:27] all other guest areas shine in new splendor and now this, Mr. Fässler, [00:03:35] Corona. How do you assess the situation? [00:03:40] Yes thank God we are all healthy let's say all family, also my parents who are in their mid 80s. [00:03:49] Corona itself is not as present here in the Allgäu region as it might be in other regions. [00:03:56] but that our life's work which has been created over generations is now experiencing a shut-down, that the light switch is simply turned off [00:04:07] is very very bitter. [00:04:10] Of course it's even worse for us that no perspectives are shown to us that we don't know where it's going that we don't have any planning security. And all that although in the summer [00:04:22] we actually did everything right. And when you see other sectors which are allowed to continue and [00:04:29] where less attention is paid to inspection priorities then it just hurts very very much. [00:04:37] What is your personal experience as a hotelier yes in the fourth generation in these extremely difficult times how high is the pressure of suffering actually. [00:04:48] I would like to say that I try to speak for the entire hotel and restaurant industry that you have to differentiate very strongly. [00:04:56] The city hotels are of course very hard hit. [00:04:59] Efun conferences and foreign tourists or business people are dependent is now for 12 months in lockdown, [00:05:08] the few nights they generate and business people that's not enough to cover the fixed costs. [00:05:14] With the holiday hotels Bastian a little bit better I have to say we go now half a year in the lockdown with the coming month. [00:05:23] And after the summer at least do business then bad it is for restaurants. [00:05:28] Because they mostly send leasehold businesses and if the landlord only 88 hour and with the returns that can always tell at with food and drink it's actually the death blow. [00:05:39] Yes and what hurts me in general so much is simply that the of politics the connections are not seen that the in the living room of society are that the mental burden is not for us, [00:05:53] is almost unbearable but that the employees and society suffers terribly from it, [00:05:58] and I don't know how short fuse is now I have some major concerns that at some point there's a big pond. [00:06:07] How is your family actually that's normally a very important issue you're a family business how is it going how are you dealing with it yourself in the family how are you dealing with it. [00:06:23] My family is down my wife and our two kids we have good days and bad days. [00:06:29] We're dealing with things right now around the hotel launch pad holding wrestling that you can do in the closing time that you can't do while the guests are in the house because you can't get your head around it. [00:06:42] So when a renovate we digitize we improve processes and things like that. [00:06:49] But we get up early in the morning and we're happy that we're healthy and on the other hand you get served for breakfast that every day a 5 digit amount just goes down the drain and that today we haven't gotten any help. [00:07:04] And that is related to the support chaos of the government that we as a company that has over 250 employees have so far failed in every aid program. [00:07:16] What other crucial mistakes were made by the politicians? [00:07:21] Yes, of course I know that afterwards is always smarter and that it would be a tailor who are at the top is always very very difficult. [00:07:29] A crucial mistake is certainly that we have spoken after the first lockdown and the second wave and have not prepared for it. [00:07:37] We didn't learn from the countries that also made mistakes but you also did a lot of things right I'm talking about protecting the vulnerable groups properly first and expanding the hospital capacity in the gymnasium. [00:07:52] As an example county Regen I heard in summer they have 13 intensive care beds. [00:07:59] and they were overcrowded again in the fall how can it be that a county has 13 intensive care beds if you count in the second wave I think, [00:08:07] the basic attitude of the is being miscommunicated to the population. [00:08:13] we have to learn to live with the virus we're not going to get rid of it we're not going to beat it and we're not going to have complete safety colors [00:08:22] One speaks of Corona covid-19 how about the people who have to deal with the likelihood of getting cancer or Alzheimer's or other things life is uncertain [00:08:33] I would think it would be much wiser if in the media and in politics some of this fear mongering is taken out and that will come back to the reality of life that you really do have to die sometime it's always horrible at any association for those affected. [00:08:47] But what's playing right now will never give that security from coronavirus and but there will be [00:08:53] Propaganda-like whether this is now with the election campaign that is coming up for September with the federal elections or with other things I may not judge but I think this is the very dangerous and wrong direction. [00:09:03] Yes Bernd how does the academy see this crisis situation. [00:09:10] Fear is the worst thing you can do to your immune system because I am afraid. [00:09:16] Damages the immune system what brings good to our immune system is joy of life is movement assist contact it is. [00:09:23] Yes it's for example also go to nice local or to the alley hotels and so on the kids yes. [00:09:31] So fear is a very bad advisor and. [00:09:35] So fear eating souls on us first of all on exactly had one very nice movie the question is yes what has to happen he Wisla so that it goes uphill again. [00:09:47] The one is in the situation in which we are but they just talk about it we must also have perspectives again what do you think what is the most important now what is announced. [00:09:58] My thoughts go in the following direction I mean we have a lifeline. [00:10:04] how safe is that we don't know but that is the vaccinations I just want to leave aside that in the organization in the procurement has certainly gone wrong was difficult to understand is [00:10:16] but this tailwind then you should actually use now and say he should have [00:10:23] now I'm starting to live again we have to be able to pay for our standard of living we also want to continue to expand our health care system, [00:10:32] we all want to have employment again you have mentioned the mental problems that not only the entrepreneurs have it in the also our employees we have yes also on the day with those the ride out here no longer. [00:10:42] Aside from financial hardships they may have as well. [00:10:46] So I would use that back and there a turnaround in my chat there challenge with the help of the media of course. [00:10:54] And I would take in all measures that have to be taken hygiene rather the internships with the boat I don't want to a politician now from the demand that he is the perfect hotelier or my ship. [00:11:07] But you have to at least ask them how are you doing and what would I help you with? [00:11:12] so that it doesn't get back to me as if I were but I'm just taking the problem of school as an example I'm of course also tangential with the 13 year old daughter 14 year old [00:11:21] but [00:11:23] in the shoes one has implemented relatively well as those rules that was all right with blatant sharing and so on and so forth but the kids have gone afterwards in crowded school bus. [00:11:33] At our company that does bus travel and also public transportation Detroit there must have been 30 buses logged off in the yard [00:11:42] because it had to be done economically our district administrator asked the government and said we needed 170000 € then we could hire the bus company. [00:11:52] to double the number of buses so that the children would not have to stand together in the buses because they were overcrowded. [00:11:58] and there are a thousand examples also in our area where one has simply tried to stick a plaster somewhere over it but has not understood the connections. [00:12:09] I'm assuming unintentionally unknowingly but that didn't help the situation at all as far as our area was concerned shut us down. [00:12:19] And movements to avoid retail left open whether or not a fan or a supporter of the lockdown is [00:12:27] if it's decided it's decided but then when you get people out of the secure area in the food court everyone has to sign in with address email address with name with since when they came in anna went out hotel it works anyway [00:12:42] but a restaurant so now we have people. [00:12:45] Driven out of it gastronomy has closed and what have people done it was a real shopping tourism in the outlet center mostly hundreds of kilometers has driven itself. [00:12:56] That's when people squeezed skin tight through the malls. [00:12:59] This has nothing to do with concept nor fighting any bieros to avoid infections yet to avoid movements, [00:13:07] the old party basements have been reopened Franziska 80's and it was all that uncontrolled you kind of people from the controlled space. [00:13:17] Granny infection chains could have been traced into the uncontrolled space and such decision I find fatal. [00:13:25] What perspectives will come out of Gradido Academy. [00:13:31] We have been working for years on how a better money and economic system can look like how can we ensure that through an active basic income the people. [00:13:41] In such situations are safely cushioned not only in such spaces all. [00:13:46] situations so the need no longer existential fear is necessary there we have for all these cases very very good solutions, [00:13:54] we have to get back into a solution-oriented mindset we have to see what solution there is and how to find that solution. [00:14:02] and that it is also our concern that we say yes we need a great cooperation as a counter design to the Great Reset. [00:14:14] Perfectly how should the scenario look like the economic framework after Corona for the hospitality industry. [00:14:23] I'm sure they have one or two ideas, very good we proved in the summer that we have good concepts. [00:14:31] Yes, I know from many colleagues that this will even be improved in the future it can have advantages if you are prepared for infections. [00:14:41] whatever they are called, so there has always been a wave of flu, anti-joke and if you can change very quickly. [00:14:47] And one or the other measure that is prepared reactivated you can certainly for the sickness cases in the workforce then avoid that he can from the situation certainly [00:14:57] learn I wanted to come back and the division of society if I may briefly I think the government has to be very careful. [00:15:05] I gave an example where you could have done something with little money and that has caused a lot of resentment now among parents and mothers and certainly among the teaching profession [00:15:15] but don't want to take another example of what I found particularly embarrassing is that the traffic lights who are in the administration who have secure salaries secure position a Corona bonus [00:15:26] so I know of several employees in our district office in the Oberallgäu that was an unrecognized donated to the [00:15:33] because he is not in the neighbourhood someone has really no more money and no more job I do not understand how you can do something like that and there are many other examples what really divides the population and it is very difficult to make up for it. [00:15:48] Also Lisa Appel through the flower to spy on each other and to indicate when you meet outside the arrangement and the soup were so difficult to understand there are examples there are over generations neighbor poisoned [00:16:01] such things were very unwise windy and from such things should be kept at a distance, [00:16:06] so this division of society Bernd would no longer exist at guardino if it is implemented that also has reasons why it is so. [00:16:18] Here simply because it allows diversity of opinion so there will always be different opinions and hopefully there will always be because we need this diversity is we can also see as bionics or nature. [00:16:31] A flower meadow is simply more beautiful than a monoculture. [00:16:35] and apart from the fact that the plants Chile become more robust, much healthier and so on and so it is also with us humans the more diverse society can be. [00:16:47] And the more open we are with each other even with different opinions, [00:16:52] yes then there's no division then you just have different opinions is ok then Kartmann reason to talk e.g. also in the pub world that's the famous regulars table is yes on [00:17:03] a certain way a great thing there people can have very different opinions they still like each other and drink beer with each other [00:17:11] I'm just a dino model and that's why everyone has his own special gifts. [00:17:16] together we find the best ways to support each other that's one of our guiding principles, [00:17:23] and that goes of course people can be very different of course people can quarrel sometimes it happens every now and then when we have a free society and it is also the basic basis at Gradido. [00:17:37] Then there is in the form practically so not no division but always just diversity of opinion. [00:17:45] How can straight doof with his innovative economic model bring himself into the discussion so that it is better for everyone soon. [00:17:55] Very briefly we offer a new common good currency. [00:18:01] Andi now just before the completion on a technical completion is where each person gets his active basic income so each person can contribute to the community with what you there them on, [00:18:13] best can that means so not unconditionally but actively Hbf [00:18:18] yes people need and have the need of participation if it is also unconditional participation that means so the active basic income is an encourage and demand [00:18:29] it doesn't make much sense to give it to someone who is lying on the couch all day with the conclusion that they need a basic income. [00:18:35] it's about motivating people to do something, to get involved in the community and so on and all this is what the active basic income does the other one is, [00:18:44] dasa. [00:18:46] After Corona March all countries worldwide will be even more indebted than they are now or they are already more indebted than they were before Corona so many times over. [00:18:57] Gradido had financial model where there can be no more national debt there is a balance and environment before [00:19:03] that makes sure that we also fix the environment guardino is completely solution oriented, [00:19:10] we need a transformation and the money and economic system to make things work again for the majorities for the people. [00:19:20] And just also so on the one hand for the middle class on the other hand also for the poor people of this world we have enough food enough food for all the people in the world we could all live in peace and in. [00:19:34] Good quality of life. [00:19:37] And that of course the middle class so very very important and it's really sad how the middle class is driven to the wall not only in Germany but actually internationally. [00:19:49] Yes, we have an economic finance and money system at gradido which. [00:19:57] Without taxes and also without debts we just talked about companies that don't pay taxes how does that work together maybe you can explain that again. [00:20:09] Well the money creation so it's called money sharp is the technical term for how money is created takes place at Gradido debt [00:20:19] free in the old system in the current system money creation is always debt money creation that means mandatory [00:20:27] every euro plus that is created by the banks [00:20:31] or central bank or private bank that is now identical in this case also means again neuro - that is, if on the one hand money. [00:20:40] the rest of the world has to share the debt and that's what we see worldwide all countries are practically out of debt. [00:20:48] and because of this built in exponential function when something like this Corona crisis happens. [00:20:58] it's made this difference room bigger and in the middle the middle class falls by the wayside. [00:21:04] Now how does scardino or how is our proposal so we can only propose it we are research and development institute. [00:21:13] If the money is no longer through debt business that is, the assets of some are no longer the debts of others when we can create a certain amount of money for each person every month. [00:21:25] Those we divide according to the so-called triple well, [00:21:28] our basic ethical law or basis is the triple well the good of the individual of the community and the big whole and so we also divide the money creation so as an active basic income for the individual, [00:21:41] as community or state income for. [00:21:45] The state or just the however then the community and the balancing and environmental driving that is done through money [00:21:53] creation so we change or our proposal is to change the creation rules for money of course. [00:22:00] we have to change the rules for money, of course, as nature shows us that if money is always created, then money must also perish again, which means that there is a cycle of horses and perish the cycle of becoming and how exactly. [00:22:14] And that means that half of the money in the year also goes away again so like you can imagine like negative interest. [00:22:25] Offers then very big possibilities also for example to build up new credit system where you can get and give also business very very good interest-free loans. [00:22:38] It solves almost everything if you follow the example of nature, nature knows it for four and a half billion years even if it has no money but it knows at least with life works. [00:22:49] Mr. Fässler you are a supporter of the social market economy, do you think that this has gone under the wheels in the last decades. [00:23:01] And what would you really have to change, so I don't think we have fallen by the wayside, I think we have to be aware in Germany or Central Europe that we are doing very very well. [00:23:10] the biggest part of the society it is just the human aspiration that must always have even better and more comfortable pictures and it is also something quite natural [00:23:19] but I think that it is getting out of balance I don't think anybody wants to have conditions like in the USA with the health care system and [00:23:29] but I think with us in Germany it is one or the other meanwhile something exaggerated and then gear back to make things that would do in total already good. [00:23:40] With keyword social market economy 2.0 what comes to mind the academy for economy bionics. [00:23:51] So the basics of the social market economy, we are fully behind it. [00:23:57] that is very important to keep a stable and healthy society. [00:24:04] With 2.0 we mean and we have seen that for years, so a social market economy can be in this financial system. [00:24:13] It can only exist for a certain period of time, it came to us in the post-war period, but that means building up a social market economy. [00:24:20] and since nature e.g. the law the natural law of berries and perishing [00:24:26] this natural law of coming into being and passing away means if it is not observed in the economy then we have inevitable transience and we experience this for example in the form of economic crashes in the form of wars. [00:24:39] That means our current economic system needs and it can look up or history every 40 to 80 years a collapse. [00:24:50] That gave black Friday there was world wars and so on. [00:24:53] so our current economic system can only work mathematically and now that is monetary system I have to say the economy is fine but the monetary system can only work [00:25:05] if it collapses every couple of years or every couple of decades report the last collapse was the second world war after that just came [00:25:13] the social market economy after that the miracle can be the construction again, [00:25:19] and now the exciting question was how will the disaster happen that is not yet planned for by us people in the current economy and we come to it as a catastrophe. [00:25:30] Yes, and we are experiencing the catastrophe because Gradido has planned for the law of becoming and perishing. [00:25:38] it will no longer be catastrophic and then we will be able to live the ethical foundations of the social market economy permanently, not only in the breaks between catastrophes. [00:25:52] then Conradi it is also called cycles because that is this Russian Kondratjew had once researched and but just permanently we can also permanently if we the cycle of becoming and passing a [00:26:04] plan in the monetary system, [00:26:06] then we have the possibility of permanent prosperity and permanent social market economy and that's what we mean by social market economy 2.0, [00:26:15] Now we are looking ahead Mr. Fässler, what does the future of family businesses in Germany look like? [00:26:25] Yes then. [00:26:27] I have of course the annoyance that this looks so good Possible for that and of course for the from my point of view [00:26:36] I think that we will continue to have good roads if they don't give us so much of a [00:26:42] yes when this krona time is over I don't have the greatest concerns now. [00:26:48] Because what mankind is looking for is a certain luxury whether it's eating or whether it's switching off into my other environment, a change of scenery, being pampered in some form or other. [00:27:01] it will always be up to date and I think family businesses that are very close to the guest or to the customer and to the employees will always have great opportunities. [00:27:12] that's a big credo and I'm pretty sure that's also the truth duty how can Candido support family businesses. [00:27:22] All the tools that are there at Gradido support families and so family businesses have to so the active basic income which is yes from, [00:27:31] toddler to old person RHS means that every family already has income and can therefore also engage in entrepreneurial activity and not only via this [00:27:45] sometimes very difficult break-even point so I would say Gradido is certainly the most family friendly [00:27:53] money and economic system I've ever seen. [00:27:55] henn and for family businesses it is just also because it supports just companies and also just medium-sized companies also ideal for family businesses, [00:28:06] the topic of sustainability Mr. Fässler [00:28:10] do you take it very seriously today, how is it expressed in your attitude towards nature and the environment? [00:28:20] in the philosophy of your house how do you live it. [00:28:27] Nerf their life of the really sententiis whole business is yes thank goodness in the region and in the toni played quite a big role and it's the biggest plus we can deliver to our guests is god given namely. [00:28:41] In the steung already of the high moor in front of the Haustüre where one has stabbed in former times fuel then later moor cures could offer meanwhile next naturally nature reserve however directly with us in the hotel [00:28:53] if you look from the room out 7 we will the nature to the horizon so no road no house only forest and trouble big is capital and that is aware of us and therefore we also deal with it accordingly [00:29:04] so the Sonnenalp with all its subsidiaries des is a laundry des is golf course in CO2 neutral [00:29:12] we heat with over 80% only with wood chips. [00:29:16] So the basic heat and heat supply all comes from wood and the peaks are still caught with oil it is in the summer 0 [00:29:23] unless mom is doing maintenance on the wood chip heating system and then there are two jugs of oil that are burned but you also want to make the best use of the resources and then you need inconstant utilization of the stoves with wood chips. [00:29:38] Yes and then we have almost everything regionally so food where it can be sourced regionally we only support regional companies where it can be whether that is with the construction with the craftsmen or with the food supplier with the brewery. [00:29:53] So we just do our best that the cycle is very close, [00:29:56] also with our laundry we wash for other hotels that used to have industrial laundries in Landsberg and the one in Augsburg as a partner it is over 100 km away by now. [00:30:06] the hotel is the farthest away it is with credit if maybe 78 km so there is also very many environmental good done yes and already much much more. [00:30:16] Yes, the topic of sustainability, the natural economy of life can certainly also make its contribution, I think. [00:30:25] Well just by the compensation and the environment which is in the same amount as the state income so also the state income is now calculated as in Germany slower times in 2007 before [00:30:40] the crisis we have based our calculations on that because it was still relatively stable, [00:30:48] and the compensation for the environment is an additional driver for the companies, so it would also support companies like the Sonnenalp if. [00:30:58] In harmony with nature is traded and managed so the yellow is support. [00:31:04] I just think that they are doing an exemplary job, so they have created a small paradise here and also our guiding principle here with the, [00:31:17] co-operation as well as their description they cooperate so they actually do everything right. [00:31:23] That's not the case everywhere in the world but by balancing and environmental driving that can be further promoted so ideally yes we could create paradise. [00:31:33] And I say if everybody would work like you do then we could really create a paradise for all people together. [00:31:42] So in the Sonnenalp we already have that with the paradise what do you wish for your two children who will continue the business I think. [00:31:55] The Fissler yes, our daughter is 13 14 years old. [00:32:00] we have her brother as a great role model that is nice for us because our son Jakob has just finished [00:32:07] with the education of Bayram who then has stays abroad behind him ss23 he had to leave Canada prematurely because of Corona because then he had a middle management position in the big hotel and now of course he is coming in in the situation that they didn't want us to have and we are excited about it [00:32:27] with what serenity and joy he now works with us who I understand us very well although the perspective is very uncertain because we really know where the journey goes but that gives us a lot of courage and gives us each other a lot of strength. [00:32:43] It's very friendly but what I wish for our children we are actually things I have to think about a little bit. [00:32:52] You that should not occur and I for example have the biggest concerns. [00:32:57] videos with IP and artificial intelligence then I find and I see it in the young generation I find just young and and in general mankind about through that. [00:33:09] incapacitated and I also see it in a certain sense as an educational basement, [00:33:13] because you don't deal intensively with problems or with the future of which you just rely on it. [00:33:22] what you can find on the internet, [00:33:24] and with the artificial intelligence it's actually it's still more promoted there are just data gathered but mostly from companies that are in the background some economic [00:33:36] please hit on it and use it to guide people [00:33:39] until now in the media yes even if you clicked on something more than once you only get information in one direction it's manipulation to the highest degree, [00:33:48] and because the human being is comfortable, I see that if it's not controlled correctly, it's also an educational basement and a great danger for humanity. [00:33:57] Yes keyword education is of course also very very important for Gradido we had a very very interesting podcast conversation with Josef Kraus longtime president of the German Teachers Association. [00:34:13] Teachers association yes education is very important for Gradido. [00:34:19] Interestingly enough, after this interesting conversation with Josef Kraus we listened to some interviews. [00:34:30] A combination of superlearning and different learning methods which are then also supported electronically to some extent, [00:34:39] it can now be a whole new movement apparently so we're just screwing around there [00:34:45] it looks like young people can acquire the knowledge in a fraction of the time that is currently still done in frontal teaching in schools. [00:34:56] And the idea is in the remaining time then so important topics like health so it's about body mind and soul health sports. [00:35:08] And for example also internships, i.e. going into companies. [00:35:14] So that the young people have a full life. [00:35:20] That seems to be a very interesting approach at the moment which is also quite in line with our thoughts on potential development, so I think. [00:35:32] Even if artificial intelligence is there as the challenge for us humans is going to be [00:35:37] that the AI does not become the boss you have so just as one also says so at the moment is the ego in humans should not become the boss we also still have a heart and [00:35:46] otherwise both together so heart and mind should act in symbiosis with each other. [00:35:53] So we have to be responsible with it now if so the AI you probably won't be able to stop the artificial intelligence but we have to be clear that technology. [00:36:08] is there to serve people and not the other way around just like business by the way business also has to serve people and of course it is [00:36:17] an interplay we all serve each other economy is actually a cooperative service where you serve each other. [00:36:27] Bernd Baier Technology it's actually in one direction technology must serve people. [00:36:33] And this independence of AI I think is the big danger, but it can also be and that's out before we consciously learn to deal with it, they are new tools. [00:36:44] And we must learn to master them to the extent that they can be used for the benefit of all. [00:36:53] Mr. Fässler, when do you think you will be able to use them for the first time? [00:36:57] Holiday guests the demand will certainly be very high after these times. [00:37:08] Yes, I must say that we have a great guest base over the last 100 years. [00:37:13] That also goes over generations we know that they are really happy when we can finally open again. [00:37:19] We are ready and we hope that in the beginning of March it will be ready. [00:37:24] And we've got our hygiene precautions all set up with our own test station. [00:37:30] We go test fast test can do in case someone without test kit us to the hotel. [00:37:35] Eat the staff then at regular intervals the teams are separated so anything you can do up airride. [00:37:43] We're just hoping that we'll get the word out in time to open up. [00:37:47] Because hotel is not a zipper we need our suppliers that you get the rent food also that in the holiday regions of course all empty the shelves also at the wholesalers. [00:37:57] Because there is a lack of 1.7 million tourists in an Allgäu that had to be supplied now since then no more so the warehouses are empty. [00:38:05] We have to heat up the house again the walls are cold that doesn't work from one day to the next swimming pool and so on and so forth. [00:38:11] So I really hope that so beheaded can decide in time and say may you and then room ready and we also guarantee. [00:38:19] We will do our best to make you feel comfortable with us. [00:38:23] Thank you Michael Fässler what would our country be without its family entrepreneurs and the middle class. [00:38:33] We wish you Mr. Fässler, the family and of course the employees continued success. [00:38:41] Many holiday and vacation guests who hopefully soon. [00:38:47] We thank you very much for the opportunity to relax in the Sonnenalp. [00:38:54] Am Lin thank you March fair for the podcast Volkstedt please also life love thanks has been fun thank you also from my side from Africa. [00:39:03] Detailed information about Gradido is available at www gradido. Net. [00:39:10] Bye bye and see you next time Michael and Bernd say.